A Commitment to Excellence
In 1992 Verizon Communications, then named New York Telephone, contracted The Acumen Group to design, create, and implement a data-modeling application to track all communications issues within its vast network infrastructure. Our solution: an Oracle-based database system with integrated analysis features.

Acumen Ensures Exemplary Performance
Each day, Verizon's mainframe continuously uploads records, of any circuit problems, into the database. The database then compiles a statistical analysis of each problem encountered. The results are broken down to a circuit board or personnel level, and then exported, via Clear Access, to an Excel spreadsheet.

The data helps Verizon determine what exactly caused the problem so that they can promptly solve it. The database system also generates uptime reports that are delivered to their major long distance partners like Sprint, MCI, etc... Verizon then uses this data in it's monthly filing with the FCC.

Reliability Guaranteed
The Acumen Group has kept Verizon's database system running smoothly for over nine years. Thus far, it has handled up to half a million instances. The database currently supports the northeast region of the United States, and is expanding to cover the southern region as well. Acumen ensures that the system stays technologically current by periodically upgrading the server and by providing programming modifications.